Returns Policy

If for any reason you are unsatisfied with an item you have purchased from this site, and it is undamaged, please return within 30 days for a full refund. Merchandise must be returned in the original carton with original packaging, accessories, and instructions. Products returned in non-salable condition may be subject to a restocking fee.

Except in cases where the return is the result of an error by Penn Fishing or the item arrives damaged or defective, original shipping charges are non-refundable. Penn Fishing will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

• Orders/Items are refused upon delivery

• Returns are made without authorization

• Returns are made past the 30 day return window

Contact customer service at penn@purefishing.com or call 1(800) 892-5444 Monday thru Friday between 8:00AM and 6:00PM EST to obtain a return authorization for your merchandise return. Merchandise should then be sent postage paid to the following address:

Penn Fishing Returns
1803 18th Street
Box 411
Spirit Lake, IA 51360

If a product arrives damaged or your order is incorrect in any way, please contact Penn Fishing Customer Service at 1(800) 892-5444 and have your order number available so we can best assist you.