Unfortunately, as required by local authorities to slow the spread of the coronavirus, the PENN facility in Philadelphia responsible for parts, service, and reel repair remains closed until further notice. At this time, we ask that you do not send reels for repair. Any reels already onsite will be in our safekeeping until we resume regular operations.
Please be aware that PENN reels can also be serviced by authorized service centers throughout the country. For a list of PENN authorized service centers, visit our warranty page.
We will continue to update you on this situation via the PENN social media channels and website.